American Water Damage has a step-by-step process to restore your home or office after any water damage.

1. Immediate Damage Containment

  • Removal of excess water and sewage.
  • Decontamination and installing of dehumidifiers.

This stage must be done immediately, in order to prevent any further damage and contamination, and to stop any escalating cost. Your insurance most likely requires you to initiate “reasonable and prudent procedures necessary to mitigate the loss.” Our technicians are specifically trained and equipped to remove as much water from the damaged area as possible.

2. Secondary Damage Containment & Restoration Drying

This process must begin within 24 hours of the loss, and must be inspected by an American Water Damage Certified Structural Drying Specialist. Our specialists have been extensively trained and certified on drying everything in your home or office regarding the structure, including: hardwood floors, sub-floors, drywall, sill plates, ceilings, furniture, and carpet and pad.

3. Daily Monitoring

After the Structural Drying equipment has been put into place, monitoring this process is crucial. Daily, our technicians will check and compare the relative humidity, temperature, and specific humidity of the outside, an unaffected area, and the affected area, while the dehumidifiers control the drying conditions. The equipment will be adjusted to ensure the fastest drying and the exact moisture content within the affected area.

4. Final Cleaning, Repair, and Replacement

After the structure has been returned to its normal moisture content and the carpets (if applicable) are dry, soil and other contaminants will wick to the surface of the carpet. The affected carpet will feel hard and crusty but do not be alarmed, as this is normal after water damage. This is why the final cleaning step is so important.

To bring your home or office back to its pre-loss condition as quickly as possible, we’ll write up an affordable estimate for all damage remediation work required so it’s ready for you to review before we even finish drying.

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